Refund & Cancellation Policy

Last Updated: February 13, 2025
At AddBot AI, we are committed to delivering high-quality AI chatbot solutions tailored to your needs. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are handled.

1. Eligibility for Refunds

Refunds are considered under the following conditions:
- If the project is canceled before development work begins, a partial refund may be issued.
- If AddBot AI is unable to deliver the agreed-upon chatbot solution due to technical constraints, a full refund may be provided.
- Once development has started, no refunds will be issued as the chatbot is built specifically for you.

2. Non-Refundable Cases

Refunds are not applicable in the following situations:
- If the chatbot has been fully developed and delivered.
- If the cancellation request is made after integration has started.
- If the chatbot does not meet subjective preferences but fulfills the agreed-upon specifications.
- If external services (e.g., OpenAI API, AWS, Firebase) experience downtime, as these are third-party dependencies.

3. Cancellation Policy

- Once a project has started, cancellations are not allowed unless agreed upon in writing.
- Any cancellation requests must be sent to support@addbot.ai with order details.

4. Refund Processing

If a refund is approved:
- It will be processed within 7-14 business days via the original payment method.
- Users will receive confirmation once the refund has been issued.
- Any processing fees charged by payment providers are non-refundable.

5. Changes to This Policy

AddBot AI reserves the right to update this policy. Any changes will be posted here, and continued use of our services indicates acceptance of the revised terms.

9. Contact Information

For refund and cancellation inquiries, contact us at: 📧 support@addbot.ai